WHAT WE DO
BUSINESS PROCESS OUTSOURCING
WHAT WE DO
OUTSOURCING
Rapidly scale and upgrade your contact center while delivering better customer experiences
Scale and enhance your IT helpdesk or customer care contact center with flexibility and agility so that you can exceed employee and customer expectations.
OUR SERVICES
Interapt can help
Whether you need to:
- Ramp-up with seasonal staffing
- Add hundreds of support reps to your existing contact center solution
- Or are looking to change outsourcing providers altogether
Interapt de-risks your hiring process, drives a better user experience and right-sizes your IT helpdesk and customer care contact center.
IT HELPDESK SOLUTIONS
CUSTOMER CARE
SOLUTIONS
OPERATIONS SUPPORT
Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:
- Deployment on your existing helpdesk technology infrastructure
- Inbound and outbound ticket resolutions
- IT hardware and software support
- New employee tech onboarding
- Improved overall quality scores
Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:
- Deployment on your existing customer support platforms and ticketing systems
- Inbound and/or outbound customer service; product or service support
- Appointment setting capabilities
- Scripted customer service options
- Sales order processing
Ensure your organization works in a productive, efficient, and economical manner with our knowledgeable operations team that provides the support system your team needs to
- Support order fulfillment and customer service
- Data entry and systems support
- Manage workflows and processes
IT Helpdesk
Solutions
Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:
- Deployment on your existing helpdesk technology infrastructure
- Inbound and outbound ticket resolutions
- IT hardware and software support
- New employee tech onboarding
- Improved overall quality scores
CUSTOMER CARE SOLUTIONS
Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:
- Deployment on your existing customer support platforms and ticketing systems
- Inbound and/or outbound customer service; product or service support
- Appointment setting capabilities
- Scripted customer service options
- Sales order processing
OPERATIONS SUPPORT
- Support order fulfillment and customer service
- Data entry and systems support
- Manage workflows and processes
HOW WE DO IT
Let us handle your BPO needs
With a fully staffed team of impactful, high-energy contact center experts, Interapt offers the tools to manage the entire customer support and IT helpdesk lifecycle for your business, including:
SUPPORT WHEN YOU NEED IT
24/7 support services
RESOURCES YOU CAN TRUST
Vetted, secure, and economic resources, including offshore, nearshore, and onshore options
CUSTOMIZED TRAINING
Program-specific technical training with intensive readiness assessments and coaching elements
SCALABLE MANAGEMENT
Deep workforce management capabilities designed to support large and small engagements
SUPPORT FOR REMOTE WORKFORCE
Management of remote employees via regular cadence of supervisor check-ins
QUALITY AUDITING
Robust, innovative quality, and auditing processes
Designed for retention and productivity with an aptitude
for problem-solving
Within 6-8 weeks we quickly source, train, and launch IT helpdesk and customer care teams that reflect your employee and customer demographics and lead to tremendous retention, so you can drive efficiencies and high returns.
during an engagement with a
national health services company
received promotions in an engagement
with a national health services company
with a national health services company
Focused on upskilling and reskilling untapped talent resulting in a majority diverse workforce made up of:
- 57% Women 60% People of color
- 6% Veterans
READY TO GET STARTED
Fix your BPO needs
Rapidly scale your contact center capacity and deliver exceptional employee and customer experiences faster.
Let’s make “wow” moments the norm.
READY TO GET STARTED
Fix your BPO needs
Rapidly scale your contact center capacity and deliver exceptional employee and customer experiences faster.
Let’s make “wow” moments the norm.
Want more information?