WHAT WE DO

BUSINESS PROCESS OUTSOURCING

WHAT WE DO

BUSINESS PROCESS
OUTSOURCING

Rapidly scale and upgrade your contact center while delivering better customer experiences

Scale and enhance your IT helpdesk or customer care contact center with flexibility and agility so that you can exceed employee and customer expectations.

Let’s Get Started

OUR SERVICES

Interapt can help

Whether you need to:

  • Ramp-up with seasonal staffing
  • Add hundreds of support reps to your existing contact center solution
  • Or are looking to change outsourcing providers altogether

Interapt de-risks your hiring process, drives a better user experience and right-sizes your IT helpdesk and customer care contact center.

IT HELPDESK SOLUTIONS

CUSTOMER CARE
SOLUTIONS

OPERATIONS SUPPORT

Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:

  • Deployment on your existing helpdesk technology infrastructure
  • Inbound and outbound ticket resolutions
  • IT hardware and software support
  • New employee tech onboarding
  • Improved overall quality scores

Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:

  • Deployment on your existing customer support platforms and ticketing systems
  • Inbound and/or outbound customer service; product or service support
  • Appointment setting capabilities
  • Scripted customer service options
  • Sales order processing

Ensure your organization works in a productive, efficient, and economical manner with our knowledgeable operations team that provides the support system your team needs to

  • Support order fulfillment and customer service
  • Data entry and systems support
  • Manage workflows and processes
IT Helpdesk Solutions

Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:

  • Deployment on your existing helpdesk technology infrastructure
  • Inbound and outbound ticket resolutions
  • IT hardware and software support
  • New employee tech onboarding
  • Improved overall quality scores
CUSTOMER CARE SOLUTIONS

Quickly right-size your IT helpdesk with exceptional talent that seamlessly integrates into your company from Day 1 to offer:

  • Deployment on your existing customer support platforms and ticketing systems
  • Inbound and/or outbound customer service; product or service support
  • Appointment setting capabilities
  • Scripted customer service options
  • Sales order processing
OPERATIONS SUPPORT
Ensure your organization works in a productive, efficient, and economical manner with our knowledgeable operations team that provides the support system your team needs to
  • Support order fulfillment and customer service
  • Data entry and systems support
  • Manage workflows and processes

HOW WE DO IT

Let us handle your BPO needs

With a fully staffed team of impactful, high-energy contact center experts, Interapt offers the tools to manage the entire customer support and IT helpdesk lifecycle for your business, including:

SUPPORT WHEN YOU NEED IT 24/7 support services
RESOURCES YOU CAN TRUST Vetted, secure, and economic resources, including offshore, nearshore, and onshore options
CUSTOMIZED TRAINING Program-specific technical training with intensive readiness assessments and coaching elements
SCALABLE MANAGEMENT Deep workforce management capabilities designed to support large and small engagements
SUPPORT FOR REMOTE WORKFORCE Management of remote employees via regular cadence of supervisor check-ins
QUALITY AUDITING Robust, innovative quality, and auditing processes
FUN FACTS

Designed for retention and productivity with an aptitude
for problem-solving

Within 6-8 weeks we quickly source, train, and launch IT helpdesk and customer care teams that reflect your employee and customer demographics and lead to tremendous retention, so you can drive efficiencies and high returns.

100 hires in 60 days

during an engagement with a
national health services company

68% of the team

received promotions in an engagement
with a national health services company

96% retention rate

with a national health services company

Focused on upskilling and reskilling untapped talent resulting in a majority diverse workforce made up of:

  • 57% Women
  • 60% People of color
  • 6% Veterans

READY TO GET STARTED

Fix your BPO needs

Rapidly scale your contact center capacity and deliver exceptional employee and customer experiences faster.

Let’s make “wow” moments the norm.

Let's Talk

READY TO GET STARTED

Fix your BPO needs

Rapidly scale your contact center capacity and deliver exceptional employee and customer experiences faster.

Let’s make “wow” moments the norm.

Let's Talk

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